5:59am PST - January 11th, 2021

My first blog post of 2021. It's my reflection on #AWS outage in November 2020. Namely, the mental models with the team responsible to update the Service Health Dashboard. https://t.co/9Wk64NKaqq How do you challenge mental models? #complexity #WardleyMaps #Cynefin

7 retweets   3 likes  - João Rosa (@joaoasrosa)