SoftBank takes a $690M stake in cloud-based Swedish CRM company Sinch

5:43am PST - December 1st, 2020    the voice - TechCrunch

On the heels of Facebook taking a big step into customer service with the acquisition of Kustomer for $1 billion, another big move is afoot in the world of CRM. Sinch, a Swedish company that provides cloud-based “omnichannel” voice, video and messaging servic…